LESSONS EXPIRE AFTER ONE YEAR OF DATE OF ENROLLMENT. LESSONS MUST BE TAKEN IN A TIMELY MANNER EVERY MONTH.
PORTAGE: IF PREPAID, CLASSES MUST BE TAKEN EVERY MONTH. PASSES EXPIRE 3 MONTHS FROM PURCHASE DATE.
DANCE SHOES: Return for exchange/store credit can be made within 30 days of delivery.
Merchandise must meet the following conditions to qualify for return acceptance.
A. Merchandise must be a regular in stock item.
B. Merchandise must be in its original new condition, with clean bottom soles and no major creases on the shoes. We guarantee against manufacturer's defects within 30 days of purchase. Regular wear and tear does not qualify.
C. Merchandise is not a special order item.
If the shoe order was our error of size, color, heel height or style #.
Special orders are non-returnable. Special orders are items not listed on the catalog or items we do not normally stock. Since they are made specifically for the customer, we cannot place the shoes back into our inventory. Special order items are the following but not limited to:
· A rare color we do not stock will be considered a special order. For example, we do not stock yellow shoes, however we can special order the color.
· A change in width will be considered a special order. When shoes are ordered in a wide or extra wide width, they cannot be returned.
· A change in heel height will be considered a special order. Most of our shoes are available in two heel heights, however you will always have the option of special ordering a lower, higher, or slimmer heel.
· A change in shoe size will be considered a special order. Our lady's size range is from 4.5 to 10. The men's size range is from 6.5 to 13. Any sizes ordered below or above the sizes mentioned will have to be special ordered.
· A change in material will be considered a special order. For example, some styles are only available in one material such as satin. Although the shoes are available in satin material, you can special order a pair in leather.
· A combination of two styles will be considered a special order. For example, by taking the front portion of one style and combining it with the back portion on a different style will be considered a special order.
We understand that finding the perfect style is difficult, which is why we offer vast options to customize your own unique shoes.
Please keep in mind that we do not guarantee a color, fit, size or width of an item. If a cancellation or change is to be made, it must be notified within 24 hours of the order date. Once we receive the product, we will make our final inspections before shipping the custom made shoes.
It does not happen often, but the shipping carriers we use (UPS) do lose packages. In the event where you have placed an order and have not received it in a reasonable period of time (Domestic: 6-10 business days), give us a call and one of our representatives can assist you.
We will initiate a tracer with the shipping carrier. A typical response from UPS is received within 10 business days.
We will notify you once we receive a result of the tracer/investigation. Typical results include:
i. The shipping carrier was able to prove delivery.
ii. The shipping carrier was unable to prove delivery. Therefore a claim will be issued and a credit will be posted to your account or a replacement will be reshipped per your request.
iii. The shipping carrier returned the package to us due to;
a. UPS made 3 attempts for delivery and no recipient was available to accept the package.
b. The address provided is incorrect or not deliverable
Upon receipt of your package, please inspect the box for any signs of damage such as crushed, torn, wet, etc. If in the event that you have received a package in such condition, please contact our customer service department at your earliest convenience. Provide us with your order number or invoice number, explain the damage involved and whether you would like a credit or replacement arranged. This will prepare us in submitting a claim report with the shipping carrier. Please do not dispose of the damage box and products for up to 5 business days. The shipping carrier may retrieve it.
INCORRECT ITEM RECEIVED
We makes every effort to see that your order is shipped correctly and promptly, which is why packages shipped are triple-checked for accuracy. Despite the precaution, in the event that you have received an incorrect item otherwise listed from the invoice or order, contact our customer service department at your earliest convenience, within 48 hours of receiving the item. One of our representatives will gladly assist you.